Introduction

This privacy notice provides you with details of how we collect and process your personal data when you visit www.catherinebennett.co.uk or purchase our service through this site. By providing us with your data, you warrant to us that you are over 13 years of age.

Catherine Bennett is the data controller and is responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details

Full name of legal entity: Catherine Bennett

Email address: catherine@catherinebennett.co.uk

Telephone number: 07800 763760

ICO registration number: ZA053337

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you. It is very important that the information we hold about you is accurate and up to date. Please let us know if your personal information changes by emailing us at catherine@catherinebennett.co.uk

Personal Data

Personal data means any information capable of identifying an individual. It does not include anonymised data. We may process certain types of personal data about you as follows:

• Identity Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.
• Contact Data may include your billing address, delivery address, email address and telephone numbers.
• Financial Data may include your bank account details.
• Transaction Data may include details about payments between us.
• Sensitive Data may include the following details collected in order to deliver services tailored specifically to your needs.

This information is optional and could include:

• Relevant physical and mental health information about you or others in your household.
• Names of partners/dependents/children/pets/other members of your household.
• Relevant religious/cultural information that may relate to beliefs about your belongings.

Your sensitive data is never shared with anyone without your express consent and absolute agreement. If a third party is funding your service, we will give progress updates and will include photographs only with your express agreement.

Data Collection

We collect data about you through a variety of different methods including:

• Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:

• • subscribe to our service;
  • request resources;
  • give us feedback.

Data Use

We will only use your personal data when legally permitted. The most common uses of your personal data are:

• To reply to your enquiry
• Where we need to perform the contract between us
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
• As part of a normal working relationship with CATHERINE BENNETT
• Where we need to comply with a legal or regulatory obligation.

Disclosures of Personal Data

We may have to share your personal data with the parties set out below:

• Service providers who provide IT and system administration services
• Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services
• HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.

Data Storage

Your data is stored securely in accordance with the General Data Protection Regulation (GDPR). Your information is kept as accurate and up to date as possible and is kept no longer than is necessary:

• One year: If you made an enquiry without becoming a client or communicated with us within one year, then only your name and date of contact will be kept on file. All other information will be deleted
• Seven years: If you have been a client of CATHERINE BENNETT but we have not heard from you within seven years of last working together, then only your name, brief summary of work, and first and final date of communication will remain on our database.  All other information will be deleted
• By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Links to other websites

This website may include links to third-party websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent.

You can see more about these rights at: https://ico.org.uk/your-data-matters/

If you wish to exercise any of the rights set out above, please email the Data Controller at catherine@catherinebennett.co.uk. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person without the right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.